Designing the Perfect Airport Check-In Counter: Key Factors to Consider
The airport check-in counter is often the first point of contact for passengers. A well-designed counter can improve the travel experience, reduce delays, and help staff work more efficiently. Whether you’re building a new terminal or upgrading an existing counter, here are the most important things to keep in mind.
1. Passenger-Friendly Layout and Flow
Why it’s important:
Airports serve large numbers of people every day. A clear and open layout helps reduce crowding and keeps lines moving smoothly.
Tips:
- Leave enough space for luggage trolleys and wheelchairs.
- Clearly mark entry and exit points.
- Use signs to guide passengers easily.
- Add queue systems to manage lines better.
2. Comfortable and Ergonomic for Staff and Passengers
Why it’s important:
Check-in staff spend long hours at the counter. Comfortable workstations help reduce fatigue and increase efficiency.
Tips:
- Use height-adjustable counters for both sitting and standing.
- Provide footrests and enough legroom.
- Include anti-fatigue mats.
- Position monitors, keyboards, and tools within easy reach.
3. Strong Materials and Easy-to-Clean Surfaces
Why it’s important:
Check-in counters get heavy use and need to be cleaned often. Durable materials reduce maintenance and last longer.
Recommended materials:
- Solid surface (like Corian®): Smooth, strong, and easy to clean.
- Stainless steel trims: Resistant to damage and rust.
- Tempered glass: Tough and modern-looking.
- Powder-coated metal: Strong with a clean finish.
4. Built for Technology
Why it’s important:
Modern counters need to support devices like printers, scanners, and computers. The design should make it easy to add or upgrade equipment.
Include:
- Space for screens, printers, and passport readers.
- Mounting spots for self-service kiosks.
- Secure places for computer hardware.
- Power outlets, USB ports, and charging areas.
5. Accessible for Everyone
Why it’s important:
All passengers should be able to use the check-in counter, including those with disabilities.
Must-haves:
- Lowered counter areas for wheelchair users.
- Braille and tactile signage.
- Audio help for people with vision impairments.
- Non-slip flooring near the counters.
6. Branding and Visual Appeal
Why it’s important:
The check-in counter represents your airport or airline. A clean, modern design helps make a good first impression.
Ideas:
- Add LED lighting or backlit signage.
- Use your brand’s colors and logos.
- Choose modern finishes for a sleek look.
- Include digital screens for announcements or branding.
7. Security and Privacy
Why it’s important:
Check-in counters handle sensitive information and equipment. They should be secure for both staff and systems.
Add features like:
- Lockable storage and CPU cabinets.
- Hidden compartments for valuables.
- Emergency buttons for staff.
- Secure cable management.
8. Modular and Easy to Expand
Why it’s important:
Airports change over time. Modular designs make it easier to add or reconfigure counters as needed.
What to include:
- Interchangeable components.
- Panels and surfaces that are easy to replace.
- Space to add self-service or hybrid check-in stations.
Final Thoughts
A well-designed check-in counter makes a big difference. It helps passengers move smoothly through the airport and allows staff to do their jobs more easily. By focusing on comfort, safety, technology, and accessibility, airports can improve both service and efficiency for everyone.
At Mexeltec, we specialize in designing and delivering airport check-in counters that combine functionality, durability, and modern aesthetics. Our solutions are tailored to meet the unique needs of each airport, ensuring a seamless experience for both passengers and staff.